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Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can, too.
Here are BetFiery Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone
Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what
The most important employee experience strategies include listening to your employees, taking action based on their feedback, and
For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei
Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Explore this list of the top 25 customer experience conferences to attend in 2024.
This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.
Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a
Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio
Learn what a CHRO is, how it differs from a CXO and get a sample job description that clearly defines the role.
Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth
Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i