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An lady with grey hair, glasses, and a pantsuit sits on a couch while working on her phone and laptop.
Nov 10, 2023
Customer Experience

Lessons in CX Chemistry: The Perfect Balance of Automation and Personalization

Successful brands leverage automation and personalization together to improve customer experiences — here’s why, and how you can, too.
Lauren Farah

Lauren Farah

Senior Manager, Industry Solutions Marketing
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MOST POPULAR
Oct 05, 2023
Market Research

Our Gift To You: 2023 Holiday Shopping Predictions To Sleigh This Season

Here are BetFiery Market Research’s top 2023 holiday shopping predictions about when, why, and how consumers will spend their mone
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Editor's Pick
Oct 13, 2023
Customer Experience

What Even is Artificial Intelligence? Simplifying AI for Customer and Employee Experience Pros

Artificial intelligence is all the rage, but what might it mean for the experience industry? The first step is understanding what

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Customer Experience
Employee Experience
Digital Experience
Contact Center
BetFiery Culture
Market Research
Solution Spotlight
Two employees high five each other
Oct 27, 2023
Employee Experience

Employee Experience Strategies to Drive Engagement and Retention

The most important employee experience strategies include listening to your employees, taking action based on their feedback, and

Erica Desai

Erica Desai

Senior Manager, Employee Experience
Couple speaks to front desk worker at a hotel
Oct 26, 2023
Customer Experience

How Personalized Customer Experiences Drive Business Growth

For companies across industries, personalization is no longer a nice-to-have. Personalized customer experiences are a must for bei
Mary Kearl

Mary Kearl

Contributing Writer
Man sits at a desk with a coworker and looks contemplatively at a tablet
Oct 23, 2023
Employee Experience

Moments That Matter in the Employee Experience

Moments that matter in the employee experience include important employee lifecycle stages (interviewing, onboarding, offboarding,
Erica Desai

Erica Desai

Senior Manager, Employee Experience
row of people sitting in a dimmed light space, clapping
Oct 19, 2023
Customer Experience

Top Customer Experience Conferences to Attend in 2024

Explore this list of the top 25 customer experience conferences to attend in 2024.
Mary Kearl

Mary Kearl

Contributing Writer
Graphic that reads Happy CX day in addition to a collage of Medallians
Oct 03, 2023
Customer Experience

Celebrating CX Day and the Power of Customer Experience

This year, we reflect on why we love the CX industry — and why personalizing every experience is our North Star.
Joe Tyrrell

Joe Tyrrell

Chief Executive Officer
A contact center manager helping an agent improve
Sep 14, 2023
Contact Center

How to Improve Your Call Center Metrics: 5 Call Center Best Pract

Enhance call center metrics with these best practices, including comprehensive analysis of all customer interactions across channe
Medallia

Medallia
A team works together around a table
Sep 13, 2023
BetFiery Culture

Medallia’s ESG Commitment: Impacting Lives and Driving Chan

Our 2023 Global Impact Report outlines Medallia’s commitment to environmental, social, and governance (ESG) sustainability. Here a
Joe Tyrrell

Joe Tyrrell

Chief Executive Officer
A happy contact center agent using a robust solution stack
Sep 06, 2023
Contact Center

9 Contact Center Solutions Every Company Needs

Among today’s range of contact center technology options, these are the top contact center solutions for increasing agent retentio
Medallia

Medallia
Side view of a young, confident exec while he looks at his phone
Sep 05, 2023
Employee Experience

What Is a CHRO? Chief Human Resources Officer Job Description

Learn what a CHRO is, how it differs from a CXO and get a sample job description that clearly defines the role. 
Erica Desai

Erica Desai

Senior Manager, Employee Experience
Woman looks at piece of paper in a concerned manner, man looks over her shoulder in a concerned way
Aug 21, 2023
Market Research

Top Effects of Inflation on Consumer Behavior: 2023 Inflation Tre

Discover the top effects of inflation on consumer behavior in 2023 with trends identified through data-backed research and analysi
Mary Kearl

Mary Kearl

Contributing Writer
Smiling female boss shakes hands with new male teammate
Aug 17, 2023
Employee Experience

What Is Employee Engagement?

The definition of employee engagement is the level of enthusiasm workers have for their employers; employee experience, on the oth
Erica Desai

Erica Desai

Senior Manager, Employee Experience
A team planning how to celebrate CX Day
Aug 10, 2023
Customer Experience

14 Tips & Ideas to Celebrate CX Day

Get ready to celebrate CX Day with the top tips and ideas that show your customers and employees how customer-centric your brand i
Justin Herrick

Justin Herrick

Senior Manager, Content Marketing